Office 2016 For Mac Not Signing In

  

Open any Office app, like Microsoft Word and in the What's New box that opens, select Get Started. On the Sign in to activate Office screen, select Sign in. Note: If you weren't prompted to sign in, open a blank file and go to File New from template Sign in. Enter the email address associated with Office for Mac and click Next. This is the video of how to download, install and activate MS Office 2016 on MAC OS X. Just have a look on it and try this experiment on your MAC and if you.


Topics Map > Features and Functionality > Client Capabilities > Desktop

If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Signing

Once you've exited the command prompt open any Office program (Word, Excel, etc.) and you will be prompted to sign in. Whatever account you sign in with will become the 'Belongs to' account. It only takes a few seconds to do this, but I don't know why MS made it so you have to leave the apps and go CLI for it. 'You need to activate Office for Mac within X days' after activating already. Microsoft is aware of and currently working on this issue. If you've activated Office for Mac 2016 but are still seeing a message that says 'You need to activate Office for Mac within X days,' please try these steps to resolve your issue: Run the License Removal Tool.

For

Possible solutions

  • Option 1 - Update your software to the latest version
    • Windows OS
      Run Windows Update and install the latest updates.
      Windows Office
      Follow steps to update Office.
      Mac OS
      Run Office Updates.

  • Option 2 - Your account was compromised and you are blocked from connecting
    • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

  • Option 3 - Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac OS
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

Office 2016 for mac download
  • Option 4 - Delete license files - MacOS only
    • Remove license files on a Mac.

  • Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
    • Confirm you are authenticated with your Office 365 account.

  • Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

  • Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
    • Windows OS
      Note: Only available for Windows. This tool must be run on the affected machine.
      Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.
Signing
  • Option 8 - Delete Cached Preferences
    • Mac OS
      Note: Only available for Mac OS.
      • Outlook Desktop Client
        • Delete Cached Preferences

          1. Quit Outlook
          2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
          3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
          4. Type: killall cfprefsd (to kill the cached prefs).
          5. Quit Terminal.
          6. Launch Outlook and check.

Buy Office 2016 For Mac

  • Option 9 - Sign out of the connected device associated with the Office email account
    1. Sign into the account: https://portal.office.com/account/.
    2. Select View apps & devices from within Office apps & devices module.
    3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.
Office 2016 For Mac Not Signing In
  • Option 10 - Fully uninstall and reinstall Microsoft Office
    • Uninstall Office

      Windows OS
      Review the following Microsoft documentation for instructions.
      Mac OS
      Review the following Microsoft documentation for instructions.

      Install Office

      Follow steps outlined in Office 365 - Download/Install Office 365 document.


Office 2016 For Mac Not Signing Invitation

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Owner:O365 S.Group:Office 365
Created:2016-02-23 10:22 CSTUpdated:2020-09-09 14:13 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:5163CommentSuggest a new document